I have enjoyed teaching on the MDes in Service Design and Innovation since February at LCC. I’ve been really inspired by the students and staff already, and with the continued rise of the service economy, now accounting for almost 80% of the economy, it really feels like the right moment to develop careers and skills in Service Design.

So why is now a critical moment for Service Design and Design Thinking? I’ve outlined 5 global trends and some implications for business and service providers.