We build intelligence through user insights and innovation strategy. We build know-how through mentoring and facilitation.
Education & Academia
December 2016: Service Design Industry Panel, BIO Agency
September 2016: Hosted The Future of Service Design, Service Design Fringe Festival,
April-June 2016: Series of CX staff development away days, University of the Arts London
November 2015: Co-creation and rapid prototyping workshops for Liverpool Victoria, Bournemouth
September 2015: Open Innovation presentation, Making Futures Conference, Cornwall
May 2015: Six citizen policy prototyping workshops across the UK, Cabinet Office
March 2015: Fab Futures – Public Libraries in the Digital Age
October 2014: Open Policy Making development workshop, ODPM Northern Futures project
June 2014: Global Gov Jam facilitation, XJamGov, Devon County Council
May 2014: Open Design and Making, Ouishare Paris
We mostly write about projects and ideas in other places but Phillippa sometimes shares thoughts here too.
With the continued rise of the service economy, now accounting for almost 80% of the economy, it really feels like the right moment to develop careers and skills in Service Design. I’ve outlined 5 global trends and some implications for business and service providers...
Here’s a recent RSA guest post with insights from South West Futures and next steps. Thanks everyone who helped make it happen – let’s build...
On July 7th, 2015, exactly two months after the General Election, we propose to run a South West Futures initiative, inspired by the ODPM’s recent...