We worked with Decathlon Lakeside on a 5 day service design sprint led by Phillippa to devise solutions to improve employee experience.
We worked with four teams of junior service designers from UAL and four departments and the senior management team at Decathlon’s largest UK store.
Following an intense three day process, one team was selected to further develop their concept in-store and since been piloted with a view to roll out nationally.
Improved employee experience and optimised processes attributed to this pilot, have led directly to increased sales in-store as a result.
